Frequently Asked Questions

Q&A

1. When should come to train station to check in?

Please arrive to train station at least 30 minutes prior to departure time.

2. What procedure to check in?

Please show your boarding voucher on your mobile device and your passport.

3. Only Hanoi train station has the check in counter, what about other train stations?

At Lao Cai, please come to Terminus Restaurant, 342 Nguyen Hue street, Lao Cai City (in front of Lao Cai Train Station). At Da Nang Train Station, please come to the VIP Waiting Room. At Hue Train Station, please come to the VIP Waiting Room. At other train stations, our representative will guide you with check in.

4. Tickets include the pick up and/or drop transfer?

No. We do not include the pick up and/or drop off transfer. Please own arrange the transfer to/from the train station.

5. Can put luggage at Hanoi check in counter within a few hours?

Yes. Please come to Mango Hotel at 118 Le Duan street (right at Hanoi train station), show your boarding voucher and passport, our staff will check the booking correctly, then you can put your luggage overthere within a few hours. It's free of charge.

6. Can leave luggage at other train stations such as Ninh Binh, Dong Hoi, Hue, Da Nang, for a few hours?

Yes. However, the services are provided by Vietnam Railways, not by Laman Express. Please come to the train station and ask for leaving your luggage. Fees may be applied.

7. What are regulations of luggage weight and dimension?

Each passenger is permitted to bring one handbag and one suitcase with a combined maximum weight of 20 kg (44 lb). The suitcase’s total dimensions must not exceed 80 cm x 50 cm x 40 cm (0.16 m³). Any luggage exceeding these limits may be subject to an additional charge, in accordance with Vietnam Railways’ regulations.

9. Can wheelchairs be accommodated on the Laman Express Train?

Yes, Laman staff are available to assist, but please ensure the wheelchair is foldable and does not exceed a maximum width of 60 cm.

10. Can pets travel on trains?

Yes, but with conditions. Conditions for bringing pets on the train:

1. Pets must be placed in a compact cage that can be carried by hand.

2. They must wear a muzzle and remain quiet.

3. They should not disturb other passengers.

4. Cleanliness must be maintained.

11. Can smoke on trains?

Vietnam Railways still allows smoking at the two heads of carriages, however, smoking inside the cabin is prohibited.

12. What meals are included with the tickets?

For Hanoi – Lao Cai – Hanoi: Guests will enjoy a welcome drink while waiting to board, plus complimentary drinks and snacks served in the cabin.

For Hanoi/Ninh Binh – Dong Hoi/Hue/Da Nang – Hanoi/Ninh Binh: Includes a welcome drink before boarding, in-cabin drinks and snacks, and a light breakfast.

We recommend passengers have dinner before boarding, as only light refreshments are provided onboard.

13. What is the berth size?

Each berth measures 80 cm x 190 cm.

8. Is there surcharge for oversized luggage?

Please note that any surcharge for oversized luggage is collected solely by Vietnam Railways, not by Laman Express. In most cases, as long as your luggage can be neatly arranged inside your cabin on a Laman Express coach, no surcharge is usually applied.